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Shipping & Refund Policy

SHIPPING POLICY

When placing your orders please remember that we make all efforts to roast, pack, and ship out your coffee the following business day. To be safe, please assume that your order will ship within two business days of placing the order. We ship with USPS Monday – Friday, all orders placed utilize a flat shipping rate of $8.15. This carrier also observes most national holidays, so that may affect shipping times. We currently ship to all 50 US States. When you order online, we’ll send you a notification when your order has shipped containing a tracking number. If it’s been 48 hours and you still haven’t heard from us, please let us know. Once purchased orders can not be cancelled.

REFUND POLICY

Kafe 1804 is committed to freshness and seasonality. We roast all coffee to order and work to ensure that each customer receives the best version of exactly what they ordered. In order to uphold this commitment and because of the perishable nature of coffee, we do not accept returns. However, if there are any errors in your order or you are unsatisfied for any reason, please call our office within a week of receiving your order for a refund.

DAMAGED SHIPMENT POLICY

We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping carriers.

CONTACT US

We are here to support you! Please contact us Monday through Friday between 9:00am and 5:00pm CST

Kafe 1804
(281) 826-9715
[email protected]

1107 Austin Highway
PO BOX 90113
San Antonio, TX 78209